Luiza

Delivery

• FREE tracked service in 2-3 days for all orders
• Express GBP 5.00 tracked service via DOD in 1 working Day
  * Express delivery orders need to be placed before 1 pm UK time

Returns

If for any reason you’re not entirely satisfied with your MORENAS, please return them within our 14 days Returns Policy. Upon receipt we will replace them or refund the amount you paid for the item. You are responsible for the cost of shipping the item back to our warehouse in the UK:

• PACK SMART LIMITED
• Unit 27, Stadium Business Centre, North End Road
• Wembley HA9 0AT, United Kingdom

Exchange

If for any reason you wish to EXCHANGE your MORENAS please contact us by e-mail hello@morenamorena.co.uk.

Returns & Refund Conditions

In order for us to accept your return, your MORENAS must be unworn/ unused, unwashed and the box must be intact. Please ensure they're packed properly and you need to include the despatch note (order paperwork) in your return so we know it's your return. Any items received in an unsuitable condition may be refused. You are responsible for the cost of return postage. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage. 

Refunds should take no longer than 14 days following receipt. Refunds are made to the original payment method only. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. 

Your statutory rights are not affected by our Returns Policy

Delivery

• FREE tracked service in 5-7 days for all orders
• Express Euro 10.00 tracked service via DOD in 2 working Day * Express delivery orders need to be placed before 1 pm UK time

Returns

If for any reason you’re not entirely satisfied with your MORENAS, please return them within our 14 days Returns Policy. Upon receipt we will replace them or refund the amount you paid for the item. You are responsible for the cost of shipping the item back to our warehouse in the UK:

• PACK SMART LIMITED
• Unit 27, Stadium Business Centre, North End Road
• Wembley HA9 0AT, United Kingdom

Exchange

If for any reason you wish to EXCHANGE your MORENAS please contact us by e-mail hello@morenamorena.co.uk.

Returns & Refund Conditions

In order for us to accept your return, your MORENAS must be unworn/ unused, unwashed and the box must be intact. Please ensure they're packed properly and you need to include the despatch note (order paperwork) in your return so we know it's your return. Any items received in an unsuitable condition may be refused. You are responsible for the cost of return postage. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage. 

Your return may be processed through a processing centre in your country, from where it will be transferred to our warehouse in the UK. Once we receive your item back at our warehouse in the UK, we will process your return. 

Refunds should take no longer than 14 days following receipt. Refunds are made to the original payment method only. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. 

Your statutory rights are not affected by our Returns Policy

Delivery

• FREE tracked service in 5-7 days for all orders
• Express USD15.00 tracked service via DOD in 3 working Day * Express delivery orders need to be placed before 1 pm UK time

Returns

If for any reason you’re not entirely satisfied with your MORENAS, please return them within our 14 days Returns Policy. Upon receipt we will replace them or refund the amount you paid for the item. You are responsible for the cost of shipping the item back to our warehouse in the UK:

• PACK SMART LIMITED
• Unit 27, Stadium Business Centre, North End Road
• Wembley HA9 0AT, United Kingdom

Exchange

If for any reason you wish to EXCHANGE your MORENAS please contact us by e-mail hello@morenamorena.co.uk.

Returns & Refund Conditions

In order for us to accept your return, your MORENAS must be unworn/ unused, unwashed and the box must be intact. Please ensure they're packed properly and you need to include the despatch note (order paperwork) in your return so we know it's your return. Any items received in an unsuitable condition may be refused. You are responsible for the cost of return postage. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage. 

Your return may be processed through a processing centre in your country, from where it will be transferred to our warehouse in the UK. Once we receive your item back at our warehouse in the UK, we will process your return. 

Refunds should take no longer than 14 days following receipt. Refunds are made to the original payment method only. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. 

Your statutory rights are not affected by our Returns Policy