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FAQ

FAQ

WHO IS MORENA MORENA?

Morena Morena is a British casual luxury shoe brand, with comfort at its heart, offering a sense of freedom and a playfull sporty spirit.

The brand was born out of the growing awareness of casual comfort and health and to seek solace from shoes that hurt us. It offers a direct response to the growing desire for “cool comfort” in a world of relaxed dress codes and the increasing complexities of urban lifestyles and global travel.

WHY SHOULD I BUY MORENAS?

For an enduring fast moving urban life style, complex commuting and frequent travel you need comfortable and versatile, ultra-chic sporty shoes that can be easily put on and scooped off. Cool luxury for a seamless lifestyle.

Numerous designs with colourful materials and patterns make you individually stylish and cool.

Morenas are uniformed; once you find your true Morena size all shoes will be perfect.

WHY ARE OUR SHOES CALLED MORENAS?

MORENA MORENA traces its roots to a Brazilian model, designer and fashion entrepreneur of the 80s and 90s.

Noemy Do-Carmo, nick-named MORENA and living around the world during roles at Lacoste, Gucci and Louis Vuitton, endured a business and global travel life style for which she needed a comfortable and versatile shoe solution.

WHY ARE MORENAS DIFFERENT?

A sport shoe impact protection insole and ultra soft upper leathers provide unparalleled comfort to set you free. A fully flexible rubber out-sole allows you to conveniently fold and carry Morenas in your bag, briefcase or suitcase for commuting and travel.

WHAT SIZE SHOULD I ORDER?

MORENAS are in full sizes only. If you are a half-size or if you are in doubt, we HIGHLY recommend you to purchase one size up.

Our Morena Team will assist you personally through via email hello@morenamorena.co.uk to find your best shoe! Our shoes are made according to EU standards. Overseas buyers can use the table below as a reference for conversion:


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Mini

COUNTRY SIZES
EU 29 30 31 32 33 34 35
US-CANADA 11.5 12 13 13.5 1.5 2 3
UK 11 11.5 12.5 13 1 2 2.5
JAPAN 17.5 18 18.5 19 19.5 20 20.5
AUSTRALIA 10.5 11.5 12.5 13 1 2 2.5

WHAT IF I LIKE THE SHOES BUT NEED ANOTHER SIZE OR MODEL?

If for any reason you wish to EXCHANGE your MORENAS please contact us by e-mail hello@morenamorena.co.uk.

WHAT IF THE ITEM I RECEIVE IS DAMAGED?

We pride ourselves on producing shoes of the highest quality. If you have any quality concerns with your MORENAS, please contact us via email hello@morenamorena.co.uk for a fast review of any issues.

HOW MUCH DOES DELIVERY COST?

We offer express shipping worldwide for free.

REFER A FRIEND REWARD SCHEME

We are delighted if you refer Morenas to a friend and we will reward you for it with a discount on your next purchase. Please go to our "refer-a-friend reward scheme" here.

CAN I BUY MORENAS IN A HIGH STREET STORE

You can buy Morenas exclusively at Wolf & Badger “The World’s Best Independent Brands” in London Mayfair and Notting Hill.

NOTTING HILL, LONDON

Address: Wolf & Badger
46 Ledbury Road
London
W11 2AB

Phone Number: 0208 6872 078

E-mail: nottinghill@wolfandbadger.com

MAYFAIR, LONDON

Address: Wolf & Badger
32 Dover Street
London
W1S 4NE

Phone Number: 0208 6872 078

E-mail: mayfair@wolfandbadger.com

IS IT SAFE TO PURCHASE ONLINE FROM THE WEBSITE?

Yes, Morena Morena is based in the United Kingdom and uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure Internet transmission of your personal information.

We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned about placing an online order, please email hello@morenamorena.co.uk and we will contact you regarding an alternative method for making your purchase!

WHAT PAYMENT METHODS DOES MORENA MORENA ACCEPT?

We accept VISA, MasterCard, and American Express Payments as well as PayPal.
If you would like to arrange payment via another method, please contact us via e-mail hello@morenamorena.co.uk and we will endeavour to assist you.

HOW CAN I CONTACT YOU?

You can contact us at 0208 6872 078 (UK)
or via e-mail at hello@morenamorena.co.uk